How To Use Our Webshop

How to Use Our Webshop

Welcome to Eastern Seals! We’ve designed our webshop to make your shopping experience as simple and convenient as possible. Whether you’re ordering sealing solutions for your business or personal projects, follow the steps below for a smooth purchasing experience.

1. Explore Our Products

Our webshop features a broad range of seals, gaskets, O-rings, and other sealing solutions. To get started, use the Products menu to explore different products or the dedicated menu for featured products such as our Vulclast® range. Alternatively, each product page features a Product Filter at the top, allowing you to quickly find specific items by entering product names, codes, or descriptions.

Each product page offers detailed specifications, materials, and sizing options to help you choose the right product for your needs. Take your time browsing to find the perfect fit for your project.

2. Selecting Your Products

Once you’ve found the product that meets your requirements, review the options available. You may need to select the size, material, or quantity (some items have a minimum order quantity which will be specified per selection). After making your selections, click the “Add to quote” button to place the item into your shopping basket.

You can continue shopping and adding more products, or if you’re ready to complete your quote request, simply review your basket.

3. Review Your Cart

Click the Cart Icon at the top of the page to view your shopping basket at any time. Here, you can see all the items you’ve added, make adjustments to quantities, or remove items if needed.

When you’re satisfied with your selections, click “Proceed to Quote” to begin the process.

4. Checkout

Clicking “Request a Quote” will show the form you will need to complete with your email address, company name and address.

When you submit the form using the red button at the bottom of the page, your request will be received by the Sales team, who will check stock and pricing for your requirements and send an official quote via the email address provided.

5. Order Confirmation

To place an order for the quote simply forward the quote, or your PO to orders@easternseals.co.uk . We will begin processing your order and issue an acknowledgement, and will keep you updated on its status. If you’ve used a trade account, we will contact you via email regarding the billing and delivery timeline. If you are paying for the goods pro-forma please make payment by bank transfer. The details will be provided on your order acknowledgment.

6. Customer Support

We’re committed to making your shopping experience as seamless as possible. If you have any questions or need assistance, we’re here to help. You can reach us in the following ways:

Email Support
For general inquiries or detailed product questions, feel free to email our support team at sales@easternseals.co.uk. We aim to respond to all inquiries within 48 hours (usually much sooner during business hours).

Phone Support
Prefer to speak to someone directly? Give us a call at 01670 840529 and one of our knowledgeable team members will be happy to assist you.