Refund and Returns Policy
Methods of Payment
We have selected WorldPay to manage the processing of payments through our website.
WorldPay’s solutions are trusted and used by thousands of businesses, large and small, in nearly all parts of the world. WorldPay is secure and easy-to-use.
With WorldPay, you are provided with a variety of options for payment for Eastern Seals (UK) Ltd, such as Visa, MasterCard, Switch and all the major credit cards. We also accept debit cards.
Money Back Guarantee
You may, however, cancel a payment made on this website within 7 days of making the order by sending an email quoting your details, and order number (you will have received this in the email receipt from Eastern Seals (UK) Ltd or in your account on this site) or by quoting the date of payment and the name of the person who made the payment.
All refunds will be credited to the payment card used to make the order.
If the goods have already been dispatched and it is simply a ‘change of heart’ then the return delivery costs will be borne by the customer. However, if there is a fault, the return delivery costs will be bourn by Eastern Seals (UK) Ltd.
We will investigate any reasonable claims for refunds for unconnected calls or poor voice quality and refund customers within twenty four hours.
We are committed to security of your information and will investigate reported unauthorised usage of an account immediately and refund customers within twenty four hours for any breach of security as a result of internal company security transgressions.
All refunds are subject to security controls and customers will need to give correct invoice numbers and usernames before refunds are made.